FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Orders & Payment
What payment methods do you accept? ▸
We accept Visa, Mastercard, American Express, PayPal, Afterpay, and Zip Pay.
Is it safe to use my credit card on your website? ▸
Yes! We use SSL encryption and secure payment gateways. Your payment info is never stored on our servers.
Can I modify my order after placing it? ▸
Contact us immediately at support@sportstraya.com. If the order is not processed yet, we can modify it.
Do you offer payment plans? ▸
Yes! We offer Afterpay and Zip Pay. Split your order into 4 interest-free installments.
Shipping & Delivery
How long does shipping take? ▸
Standard: 5–7 business days. Express: 2–3 business days (metro areas).
Do you ship to rural or remote areas? ▸
Yes! Remote areas may take 1–2 extra business days.
How can I track my order? ▸
A tracking number will be emailed after dispatch. You can track via our Track Order page.
What if I'm not home during delivery? ▸
Courier may leave a collection card or attempt redelivery. Contact the courier for arrangements.
Products
Are your products authentic? ▸
Yes! We sell 100% genuine sports merchandise from authorized distributors.
Do you have a physical store? ▸
We're primarily online-based to offer better pricing & larger product selection.
What if an item is out of stock? ▸
Join our stock notification list on product pages. We’ll email you when it's restocked.
Do you offer team customization? ▸
Yes! Contact us for team orders, printing & customization options.
Returns & Exchanges
What's your return policy? ▸
We offer 30-day returns for unused items in original condition. Check our Return Policy page for details.
How do I exchange an item? ▸
Email returns@sportstraya.com with your order number and the size/color you want to exchange for.
Who pays for return shipping? ▸
Faulty items: we cover shipping. Change of mind: customer pays shipping.
Sizing
How do I know my size? ▸
Check our Size Guide on product pages or contact us for sizing help.
What if the size doesn't fit? ▸
You can exchange within 30 days. Email returns@sportstraya.com.
Account & Support
Do I need an account to order? ▸
No, but having an account helps you track orders and checkout faster.
How do I contact support? ▸
Email: support@sportstraya.com
Phone: [Your Phone]
Mon–Fri 9AM–6PM AEST
I forgot my password. What do I do? ▸
Click “Forgot Password” on the login page to receive a reset link.